Frequently Asked Questions (FAQ)
1. Orders & Payments
Q: How can I place an order?
A: Simply browse our collections, add your favorite items to the cart, and proceed to checkout. Once payment is confirmed, your order will be processed within 1–3 business days.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and other secure payment options available at checkout.
Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled within 6 hours of purchase. Once processing begins, we’re unable to make changes. Please contact our support team immediately at support@fabwears.com if you need assistance.
2. Shipping & Delivery
Q: Do you ship worldwide?
A: Yes! FabWears proudly offers free worldwide shipping on all orders.
Q: How long will it take to receive my order?
A:
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United States: 3–7 business days
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International: 7–14 business days
Q: How do I track my order?
A: Once your order ships, a tracking number will be sent to your email. You can track your order directly from the link provided.
Q: My tracking number isn’t updating. What should I do?
A: Tracking details may take up to 48 hours to update. If you don’t see updates after that period, contact our support team for help.
3. Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of delivery for items that are unused, unwashed, and in their original packaging. Please contact support@fabwears.com before returning any item.
Q: Do I have to pay for return shipping?
A: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Q: How long does it take to process a refund?
A: Once we receive your returned item, please allow 5–7 business days for your refund to be processed back to your original payment method.
4. Product & Sizing
Q: How do I find my size?
A: Each product page includes a detailed size chart. We recommend checking it before placing your order to ensure the perfect fit.
Q: Will the colors look exactly as shown in the photos?
A: We do our best to display products accurately, but slight variations in color may occur due to screen settings and lighting conditions.
5. Customer Support
Q: How can I contact FabWears?
A: For any questions, order issues, or collaborations, reach out to us at support@fabwears.com. Our team is available Monday to Friday, 9 AM – 6 PM (EST).
Q: Do you have social media?
A: Yes! Follow @fabwears on Instagram, TikTok, and Facebook for style inspiration, updates, and exclusive deals.
